Privacy Policy

Effective Date: May 15, 2025
Last Updated: May 15, 2025

Heritage Horse Drawn Carriage Masters (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.carriage-masters.co.uk.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out booking forms for services such as funerals or weddings
Contact us via email or phone
Use our contact forms carriage-masters.co.uk

This information may include your name, email address, phone number, and any other details you provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address
Browser type
Operating system
Pages visited and time spent on the site

This information helps us understand how visitors use our website and improve its functionality.

2. Use of Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process bookings and service requests
Improve our website and services
Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. We may share your information with:

Service providers who assist in operating our website and conducting our business
Law enforcement or regulatory agencies if required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access to the personal data we hold about you
Correction of any inaccuracies in your personal data
Deletion of your personal data
Objection to or restriction of our processing of your personal data

To exercise these rights, please contact us at info@carriage-masters.co.uk.

6. Cookies

Our website may use cookies to enhance user experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@carriage-masters.co.uk
Phone: 01708 687319 or 07803 133932